The information we collect depends on how you interact with VivaCove. It may include information you provide when placing an order, creating or using an account, communicating with us or otherwise using our store.

• Contact information such as your name, email address, telephone number, billing address and shipping address.
• Order and transaction information such as products purchased, order history, shipping details, discounts and transaction-related records.
• Account information if account features are available and you choose to use them.
• Communications you send to VivaCove, including customer-support requests, product questions and other correspondence.
• Device and usage information such as browser type, device information, IP address, general location derived from technical information and interactions with our store.
• Cookie and similar technology information used to operate, secure, understand and, where applicable, personalize the store experience.

When you make a purchase, payment information may be processed by Shopify, payment processors or other services made available during checkout. The information available to VivaCove can depend on the payment method and provider used.

We use transaction-related information as needed to complete purchases, maintain order records, address payment or order questions, prevent misuse and support legitimate business and legal requirements.

We may use personal information when reasonably necessary to provide and operate VivaCove's services, communicate with you and maintain the safety and functionality of our store.

• Process, fulfill and maintain records of orders and transactions.
• Arrange shipping and provide information related to your order.
• Respond to questions, requests and customer-support communications.
• Operate, maintain, troubleshoot and improve our online store.
• Protect against fraud, misuse, security incidents and unauthorized activity.
• Understand how visitors interact with our store and its features.
• Maintain business, accounting, tax, legal and compliance records where appropriate.
• Provide marketing communications where permitted and where the required choices or permissions have been provided.

VivaCove operates its online store using Shopify. As part of providing ecommerce functionality, Shopify may process information associated with store visits, purchases, checkout, customer interactions and other store activity.

We may also work with service providers that support functions such as payments, order fulfillment, shipping, customer support, website operation, security, analytics, communications and other business services. Information may be provided to those services when reasonably necessary for them to perform the relevant function.

Our store may use cookies, pixels, local storage and similar technologies. Some technologies support essential store functions such as navigation, preferences, security, cart activity and checkout. Others may help us understand store performance and visitor interactions.

Where required or made available, privacy or cookie controls on the store can be used to communicate your preferences. You can also manage certain browser-based technologies through your browser settings, although blocking essential technologies may affect how some parts of the store work.

We do not need to share information for every interaction. When sharing is necessary, information may be disclosed in connection with operating the store, providing requested services, protecting legitimate interests or meeting applicable legal obligations.

• With Shopify and ecommerce technology providers supporting the store.
• With payment services involved in processing a transaction.
• With shipping, delivery or fulfillment providers involved in completing an order.
• With providers supporting customer service, security, analytics or store operations.
• When reasonably necessary to investigate fraud, misuse or security concerns.
• When disclosure is required by applicable law, legal process or a valid governmental request.
• In connection with a legitimate business transaction such as a merger, acquisition, financing, reorganization or sale of relevant business assets, subject to applicable requirements.

If you choose to receive promotional communications from VivaCove, we may use the contact information you provide to send information about products, store updates or other relevant content where permitted.

You can use the unsubscribe option included in eligible marketing messages or contact us if you need assistance with your communication preferences. Transactional or service-related communications may still be sent when needed to manage an order, respond to a request or provide important store information.

We may retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and business records, resolving disputes, preventing fraud, enforcing agreements and satisfying applicable legal, tax, accounting or regulatory requirements.

Retention periods can differ depending on the type of information, why it was collected and any requirements that apply to the information.

Depending on where you live and the law that applies, you may have rights regarding certain personal information. Those rights can differ by jurisdiction and may be subject to legal exceptions or verification requirements.

• Request access to certain personal information associated with you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Ask about certain uses or disclosures of personal information.
• Object to or request restriction of certain processing where applicable.
• Withdraw consent where processing depends on consent and withdrawal is available.
• Exercise other privacy choices provided by applicable law or store privacy controls.

To make a privacy-related request, contact info@vivacove.lol. We may need information reasonably necessary to verify the request and determine how applicable requirements apply.

Services supporting our store may operate in more than one location. As a result, information can be processed or stored in jurisdictions other than the place where you live, subject to the practices and legal requirements applicable to the service involved.

VivaCove takes reasonable steps intended to protect information handled through our business and works with service providers that maintain their own security practices. However, no website, network, transmission method or storage system can be guaranteed to be completely secure.

If you believe information connected with your interaction with VivaCove may have been compromised, please contact us so the concern can be reviewed.

Our store is intended for general shopping and personal-care purchases and is not designed to intentionally collect personal information from children in circumstances where doing so would be prohibited by applicable law.

If you believe a child has provided personal information to VivaCove inappropriately, please contact us so we can review the situation.

Our store may interact with services operated by other companies. Their privacy practices are governed by their own policies and terms, and VivaCove does not control how independent third parties process information outside our store or outside the services they provide to us.

We may update this Privacy Policy when our practices, services or applicable requirements change. When we update the policy, we may revise the date shown at the top of this page and provide additional notice when appropriate.

We encourage you to review this page periodically if you want to stay informed about how VivaCove describes its privacy practices.

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact VivaCove using the details below.

• Email: info@vivacove.lol
• Phone: 4402501611
• Address: 22400 NE 112th St, Liberty MO 64068